Privacy Policy – Casumo UK
At casumo-uk.co.uk, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains what information we collect, how we use it, who we share it with, and what rights you have under UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We process personal data only where we have a lawful basis to do so and always in a manner that is fair, transparent, and proportionate. If you have any questions about how we handle your data, please contact us using the details provided at the end of this page.
What Personal Data We Collect
When you register and use casumo-uk.co.uk, we may collect the following categories of personal data:
We collect this data directly from you during registration, through your ongoing use of the platform, and from third-party verification and fraud prevention services.
- Identity data – full name, date of birth, gender
- Contact data – email address, phone number, residential address
- Financial data – payment method details, transaction history, deposit and withdrawal records
- Verification data – copies of government-issued ID, proof of address, source of funds documentation
- Technical data – IP address, browser type, device identifiers, operating system
- Usage data – pages visited, games played, session duration, click patterns
- Marketing preferences – your communication opt-in or opt-out choices
How We Use Your Data
Casumo processes your personal data for the following purposes:
- To create and manage your player account
- To process deposits, withdrawals, and bonus transactions
- To verify your identity and comply with anti-money laundering (AML) obligations
- To meet our regulatory requirements as a UKGC-licensed operator
- To detect and prevent fraud, cheating, and problem gambling
- To personalise your experience and improve our services
- To send you account-related communications and, where consented, marketing messages
- To conduct responsible gambling monitoring and interventions
Legal Basis for Processing
We rely on the following lawful bases under UK GDPR to process your personal data:
| Purpose | Legal Basis |
|---|---|
| Account management & payments | Performance of a contract |
| AML & identity verification | Legal obligation |
| Fraud prevention & security | Legitimate interests |
| Responsible gambling monitoring | Legal obligation & legitimate interests |
| Marketing communications | Consent |
| Service improvement & analytics | Legitimate interests |
Cookies & Tracking Technologies
casumo-uk.co.uk uses cookies and similar tracking technologies to ensure the site functions correctly, analyse traffic, and deliver relevant content. Cookies we use include:
You can manage or withdraw your cookie consent at any time through our Cookie Preference Centre, accessible via the footer of the website. Rejecting non-essential cookies will not affect your ability to use the platform.
- Essential cookies – required for core site functionality and security
- Analytics cookies – help us understand how users navigate the site
- Preference cookies – remember your settings and personalisation choices
- Marketing cookies – used to deliver relevant advertisements (only with your consent)
Data Sharing & Third Parties
We do not sell your personal data. We may share data with trusted third parties solely where necessary:
All third parties are contractually required to handle your data securely and in accordance with UK data protection law.
- Payment processors and banking partners to handle transactions
- Identity verification and KYC providers to meet regulatory requirements
- Fraud prevention and AML screening services
- UKGC and other regulatory bodies where legally required
- IT infrastructure and hosting providers under strict data processing agreements
Data Retention
We retain your personal data for as long as your account remains active and for a minimum of five years following account closure, in line with UK anti-money laundering regulations. Financial transaction records may be retained for longer periods where required by law. When data is no longer needed, it is securely deleted or anonymised.
Your Data Rights
Under UK GDPR, you have the following rights regarding your personal data:
To exercise any of these rights, contact us via the details below. We will respond within one calendar month. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
- Right of access – request a copy of the data we hold about you
- Right to rectification – ask us to correct inaccurate or incomplete data
- Right to erasure – request deletion of your data where legally permissible
- Right to restrict processing – limit how we use your data in certain circumstances
- Right to data portability – receive your data in a structured, machine-readable format
- Right to object – object to processing based on legitimate interests or for direct marketing
- Rights related to automated decision-making – request human review of automated decisions
Data Security
Casumo employs industry-standard technical and organisational security measures to protect your personal data against unauthorised access, loss, or disclosure. These include SSL/TLS encryption for all data in transit, access controls restricting data to authorised personnel only, regular security audits and penetration testing, and secure data storage infrastructure. No online platform can guarantee absolute security; however, we continuously review and improve our practices.
Contact & Data Controller Details
If you have questions, requests, or concerns about this Privacy Policy or how Casumo handles your personal data, please contact our Data Protection team via the official contact page at casumo-uk.co.uk. You may also write to us at the registered address displayed in the site footer. This policy was last reviewed in 2026 and will be updated as required by changes in law or our data practices.